Customer Experience

Happy customers bring their friends next time

When a memorable experience is your best marketing tool, it pays to pay attention to what your customers love and what they think you could do better. Get Smart handles the complexity of customer experience survey design so you can get on with actioning the insights.

  • Research-backed survey design – no DIY templates here
  • Easy-to-digest, insightful reports to your inbox

  • Reliable response quality for confident decision making

Are you ready to experience excellence?

What will I learn from the Get Smart Customer Experience Insights Solution?

Driving the energy revolution

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Committed to customer satisfaction by offering innovative products.

  • Up to 50% energy saving techniques

  • Long lasting & durable solar panels

  • Introducing new cutting-edge technology

30+ years in solar industry

Driving the energy revolution

Explore Experience Insights specific to your business

Visitor Activity Operators

Make every visit a story they can’t wait to share

Membership Organisations

Happy members don’t just renew — they recommend

Destination Management

Turn first-time visitors into lifelong fans

Food & Beverage Outlets

Turn good food into great experiences

Why Get Smart?

Your Research Partner

Why Get Smart?

  • Research-backed Survey Science™ designs for better response quality
  • Easy-to-digest, insightful reports deliver what you need to know, when you need to know it
  • Confidential Industry Benchmarking to see how your organisation measures up
  • Action feedback immediately with Smart Route™ Alerts
See all features

“We wouldn’t have received valuable feedback regarding commentary improvements from an online review—Get Smart uncovers the meaningful details.”

Dr Phillipa Agnew

Oamaru Blue Penguin Colony

“Compared to the Enterprise solution I have used in another business, I love how digestible the Get Smart reports are.”

Ciara O’Toole

Ultimate Hikes

Let’s do this?

Are you ready to commit to Experience Excellence? Wherever you’re beginning from, we’d love to chat about how we might work together.

Inside Out Zine

Join the Experience Community

Become an Insider. We shine a light on the best experience operators and collate the latest industry updates to bring you a new edition of Inside Out every 2 months.