Membership Organisations

Happy members don’t just renew — they recommend

When you know what your members care about, it’s easier to create experiences they’ll stick with—and share. Our solutions help you listen, improve, and grow lasting relationships that go beyond the renewal date.

  • Membership organisation specific questions
  • Benchmark against other Membership organisations
  • Reports built for action

Are you ready to stop guessing, and start knowing?

Experience Insights solutions designed for Membership Organisations

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Member Organisation specific questions

Our Survey Science™ templates are pre-built with questions crafted for membership-based organisations—whether you’re an association, professional group, sports or leisure club or non-profit. From sign-up to long-term loyalty, we cover every stage of the member experience.

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Benchmark against other Member Organisations

See how you compare to similar organisations across the industry with built-in benchmarking. See how your engagement, satisfaction, and retention stack up, and learn what others are doing to boost loyalty.

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Membership experience reports built for action

Our reports go deeper than just scores. Understand what keeps members engaged, where teams can improve, and what stakeholders need to know. Because keeping a member is cheaper than finding a new one—but only if you listen and act.

Explore Get Smart Experience Insights Products

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When people love where they work, everyone notices.

Customer Experience

A memorable experience is your best marketing tool.

Stakeholder Experience

Strategic engagement starts here.

Why Get Smart?

Your Research Partner

Why Get Smart?

  • Research-backed Survey Science™ designs for better response quality
  • Easy-to-digest, insightful reports deliver what you need to know, when you need to know it
  • Confidential Industry Benchmarking to see how your organisation measures up
  • Action feedback immediately with Smart Route™ Alerts
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Let’s do this?

Are you ready to commit to Experience Excellence? Wherever you’re beginning from, we’d love to chat about how we might work together.

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